We encourage you to check out our FAQ section for helpful information about our products, services, and policies. It’s designed to answer common questions and may save you time. If you can’t find what you’re looking for, please contact our customer service team for assistance. Thank you for choosing us!
To be eligible for a return, the item must be unopened and returned within 14 days of purchase. This means that if you have opened the item, used it, or damaged it, we may not be able to accept the return. However, if the item is defective or doesn’t match the description, please contact us as soon as possible so we can address the issue.
Please contact us at sales@setupslides.co.uk or chat with one of our staff here.
To determine your shoe size, we recommend referring to our size guide for men’s and women’s shoes. Our size guide provides detailed instructions on how to measure your foot and offers a conversion chart to help you find the right size for your favorite styles. You can find the size guide on our website under the “Sizing” tab or by clicking the link provided in the product description. If you have any questions or concerns about sizing, please don’t hesitate to contact our customer service team for assistance.
Delivery time may vary depending on your location and the shipping method you choose at checkout. Generally, all orders are dispatched from our fulfillment center within 3-5 days of ordering. Please note that we don’t ship on weekends. After your order is dispatched, shipping usually takes another 10-15 business days. International orders may take longer to arrive due to customs processing times. If you have any concerns about the status of your order or delivery time, please contact our customer service team for assistance.