Refund and Returns Policy

Our Return Policy: Eligibility, Process, and Fees

At our company, we want you to be satisfied with your purchase. That’s why we offer a straightforward return policy that applies to most of our products. Here are the main aspects you should know:

Eligibility: To be eligible for a return, the item must be unopened and returned within 14 days of purchase. This means that if you have opened the item, used it, or damaged it, we may not be able to accept the return. However, if the item is defective or doesn’t match the description, please contact us as soon as possible so we can address the issue.

Several types of goods are exempt from being returned. Limited editions, exclusive items.

Additional non-returnable items:

• Gift cards
• Limited edition shoes
• Collectible items

Return process: To initiate the return process, please contact us at sales@setupslides.co.uk. They will guide you through the process and provide you with the necessary instructions and forms. Please make sure you have the following ready:

•             The original packaging and any accessories that came with the item

•             Any documentation (such as manuals, receipts, or warranties)

•             The reason for the return

Once you have the necessary information, please pack the item securely, label it with our return address, and ship it back to us. Please note that you may have to pay for the return shipping, depending on our policy.

Wait for the return process: Once we receive the returned item, we will inspect it and process the return. This may take several days to a few weeks, depending on the volume of returns and the nature of the item. We will keep you informed of the progress via email or phone.

Refunds: If the return is approved, we will issue a refund in the form of the original payment (such as credit card or PayPal), store credit, or a replacement item. Please note that if you choose store credit, you may be eligible for a bonus amount. If you choose a replacement item, we will ship it to you as soon as possible, subject to availability.

Restocking fees: Please note that we may charge a restocking fee for processing a return. This fee covers our costs of inspecting, repackaging, and restocking the item. The fee may vary depending on the type of item and the reason for the return.

Shipping costs: Please note that the customer is responsible for the cost of shipping returns, unless we agree otherwise. If you have any questions about our return policy, please contact us and we will be happy to assist you.

By providing clear and detailed information about our return policy, we aim to make the process as smooth and transparent as possible for our customers. We hope that you are satisfied with your purchase, but if you need to return an item, we are here to help.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@setupslides.co.uk.

Need help?

Contact us at sales@setupslides.co.uk for questions related to refunds and returns.